Refund & Cancellation Policy
At Spiral2social, we aim to provide reliable social media promotional services and a straightforward purchasing experience.
This Refund & Cancellation Policy explains how cancellations, refunds, delivery concerns, and order-related disputes are handled.
Please review this policy before placing an order.
1. General Refund Policy
Our services are digital promotional services that may begin processing shortly after payment confirmation.
Once an order has entered processing, cancellation or modification may no longer be possible through our standard ordering system.
Refunds are generally not available for completed services that have been delivered as described, except where required by applicable law or expressly provided by our service terms.
We encourage customers to carefully review package descriptions, prices, quantities, and delivery information before purchasing.
Nothing in this policy affects your mandatory consumer rights.
2. Order Cancellation
If you wish to cancel an order, please contact our support team as soon as possible.
Before Processing Begins
Cancellation requests submitted before processing begins may be accepted, subject to the nature of the service and applicable legal requirements.
After Processing Begins
Once fulfillment has started, cancellation may not be technically possible or may be subject to charges for services already provided, where legally permitted.
Completed Orders
Services that have been fully delivered as agreed are generally not eligible for voluntary cancellation or refunds, except where required by law.
3. Refund Eligibility
We will review refund requests in the following circumstances:
Service Not Delivered
If a service has not been delivered within the agreed timeframe, you may contact our support team to request an investigation.
Where we cannot fulfill the order, an appropriate refund or other remedy will be provided in accordance with applicable law.
Incorrect Service Delivered
If you receive a service that differs materially from what you purchased, please notify us.
We will investigate the issue and, where appropriate, arrange a correction, replacement service, price reduction, or refund.
Partially Completed Orders
If only part of an order has been delivered, please contact customer support.
We may complete the remaining service, correct the issue, or provide an appropriate remedy depending on the circumstances and your legal rights.
Duplicate Payments
If you believe you were charged more than once for the same order, contact our support team with your transaction information.
Verified duplicate payments will be refunded where appropriate.
Unauthorized Transactions
If you believe a payment was made without your authorization, please contact us and your payment provider promptly.
4. Circumstances Generally Not Eligible for Voluntary Refunds
Subject to applicable consumer rights, voluntary refunds are generally not offered for:
- Orders that have been fully delivered according to the purchased package.
- A change of mind after fulfillment where no statutory cancellation right remains.
- Incorrect account details provided by the customer that prevent delivery and cannot reasonably be corrected.
- Reduced social media engagement caused by independent third-party platform changes after successful delivery.
- Dissatisfaction with business results, reach, or engagement that were not guaranteed as part of the purchased service.
Refund decisions will be assessed fairly and in accordance with applicable law.
5. Delivery Delays
We work to process and deliver orders within the estimated delivery period displayed on our website.
However, occasional delays may occur because of technical issues, platform restrictions, or service availability.
A delay does not automatically qualify every order for a refund.
If your order has exceeded its estimated delivery timeframe, please contact us so that we can investigate.
Where delivery fails or the delay gives rise to a statutory right to cancel or terminate, we will provide the remedies required by law.
6. Drops in Followers, Likes, or Engagement
Social media platforms may remove accounts, followers, likes, or other engagement metrics as part of their independent moderation and platform management activities.
As a result, engagement metrics may change after delivery.
If your selected package includes a refill guarantee, you may request assistance within the applicable guarantee period.
7. Statutory Cancellation Rights
Customers purchasing online may have statutory cancellation rights, including a 14-day withdrawal period under applicable Irish and EU consumer law.
These rights may vary according to whether the purchase is legally classified as a service, digital service, or supply of digital content.
Where legally permitted, a customer’s right to cancel may be affected by an express request to begin supplying the service during the cancellation period, or by full performance of the service under the relevant legal conditions.
Any required consent, acknowledgement, and confirmation will be obtained separately where applicable.
We will honor all mandatory cancellation and refund rights that apply to your purchase.
8. How to Request a Refund
If you believe your order qualifies for a refund, please contact our customer support team.
Include the following information:
- Your order number.
- The email address used during checkout.
- The service or package purchased.
- A description of the problem.
- Any relevant supporting evidence, such as screenshots or transaction records.
Our team will review your request and may contact you for additional details.
9. Refund Processing
Once a refund request has been reviewed, we will notify you of the outcome.
If approved, the refund will normally be returned through the original payment method unless otherwise agreed or legally permitted.
Processing times may depend on your payment provider.
Where a statutory refund deadline applies, we will process the refund within the timeframe required by law.
10. Payment Disputes and Chargebacks
We encourage customers to contact our support team if they experience an order or payment issue.
Many delivery or transaction concerns can be resolved through direct communication.
However, customers retain the right to raise legitimate disputes with their bank, card provider, or payment service provider.
We may investigate suspected fraudulent claims and provide relevant transaction records to payment providers where legally permitted.
11. Refused or Restricted Orders
We reserve the right to refuse or cancel orders involving prohibited content, suspected fraud, or activities that violate our acceptable-use requirements.
Where an order is refused or cancelled by Spiral2social, we will assess any applicable refund according to the status of the service and legal requirements.
If we cannot provide a purchased service, we will offer an appropriate remedy as required by law.
12. Contact and Assistance
Your satisfaction is important to us, and we aim to resolve service concerns fairly and efficiently.
If you have questions about cancellations, refunds, or delivery, our support team is available to assist.