Spiral2sociaL

Terms of Service

Welcome to Spiral2social.com. These Terms of Service (“Terms”) govern your access to and use of our website, products, and social media promotional services.

By accessing our website or placing an order, you agree to comply with these Terms, our Privacy Policy, and our Refund & Cancellation Policy.

Please read these Terms carefully before purchasing any services.

1. Acceptance of Terms

By using Spiral2social, you confirm that you have read, understood, and agreed to these Terms of Service.

If you disagree with any part of these Terms, please refrain from using our website or purchasing our services.

We reserve the right to update or modify these Terms as necessary. Any updated version will replace previous versions and will apply from the stated effective date, subject to applicable law.

If inconsistencies arise between these Terms and other information published on our website, these Terms will take precedence unless otherwise required by law or expressly agreed.

2. Our Services

Spiral2social offers promotional and social media growth services for supported platforms, including Instagram, Facebook, X, YouTube, and other social networks.

Our services are intended to support customers’ social media presence through the promotional packages displayed on our website.

By placing an order, you acknowledge that:

• Services are provided according to the specifications of the selected package.
• You are responsible for providing accurate and complete order information.
• Delivery estimates may vary depending on service availability and technical circumstances.
• Social media platforms operate independently of Spiral2social and may modify their policies, algorithms, or systems at any time.
• We do not guarantee increased sales, organic engagement, audience retention, or any particular business outcome unless expressly stated in the purchased package.

3. Acceptable Use and Restricted Content

Our services are intended for responsible and lawful use. Customers must ensure that their activities comply with applicable laws, regulations, and relevant social media platform guidelines.

We reserve the right to refuse, suspend, or cancel any order that we consider inappropriate, harmful, unlawful, or inconsistent with our service policies.

Any refunds resulting from cancelled or rejected orders will be handled in accordance with our Refund & Cancellation Policy and applicable legal requirements.

4. Orders and Service Delivery

When purchasing a service from Spiral2social.com, you agree to provide the information needed to process your order.

We aim to begin processing orders promptly after successful payment confirmation.

Delivery times displayed on our website are estimates unless expressly identified as guaranteed deadlines.

Occasionally, orders may experience delays due to technical issues, platform changes, unusually high demand, or circumstances outside our reasonable control.

If your order is delayed or appears incomplete, please contact our support team.

Where a package promises a specific quantity, we aim to deliver that quantity. Minor over delivery may occur. If you receive less than the quantity purchased, please contact us for assistance.

Your rights regarding delayed, incomplete, or undelivered services are explained in our Refund & Cancellation Policy.

5. Customer Responsibilities

By using our services, you agree to:

• Provide accurate order and account information.
• Use our services only for lawful purposes.
• Follow the applicable terms and community guidelines of third-party social media platforms.
• Avoid manipulating, exploiting, or interfering with our website or ordering systems.
• Ensure that you have permission to use the social media profile or content submitted for an order.
• Avoid placing orders involving content that infringes the rights of others.

We may suspend or refuse services if we reasonably believe that these requirements have been violated.

6. Payments and Transactions

All purchases must be completed using the payment methods available at checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method and understand the package you are purchasing.

Prices, service quantities, and applicable charges will be displayed before completing your purchase.

We reserve the right to review suspicious or potentially fraudulent transactions and may take reasonable steps to protect our website and payment systems.

Customers retain their legal rights to contact their payment provider or dispute unauthorized or incorrectly processed transactions.

7. Cancellations and Refunds

Orders may become difficult or impossible to cancel once processing has started.

Cancellation requests, refund eligibility, service failures, and delivery disputes are governed by our separate Refund & Cancellation Policy.

Nothing in these Terms limits any mandatory cancellation, refund, or consumer protection rights available under applicable law.

8. Third-Party Social Media Platforms

Spiral2social is an independent service provider and is not affiliated with, endorsed by, or officially connected to Instagram, Facebook, X, YouTube, or their parent companies unless expressly stated.

Customers acknowledge that third-party platforms may independently:

• Remove followers, likes, views, or other engagement metrics.
• Restrict or suspend accounts.
• Delete content that violates their policies.
• Modify algorithms or platform functionality.
• Change their terms of service without notice.

We do not control these platforms or their decisions.

Our services must not be used in violation of applicable laws or platform requirements.

9. Intellectual Property

All original website content, branding, designs, text, graphics, and software belonging to Spiral2social are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected materials without prior written permission, except where permitted by law.

All third-party trademarks and brand names remain the property of their respective owners.

10. Service Availability and Limitations

We aim to maintain reliable website functionality and efficient service delivery.

However, uninterrupted access or error-free operation cannot be guaranteed.

Our services may occasionally be affected by maintenance, network interruptions, technical failures, or changes made by third-party platforms.

We may temporarily suspend website functionality or particular services when reasonably necessary for maintenance, security, or operational reasons.

Any resulting customer remedies remain subject to applicable law and our Refund & Cancellation Policy.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Spiral2social is not responsible for losses caused solely by circumstances beyond our reasonable control, including independent decisions made by social media platforms.

We cannot guarantee that purchasing a service will prevent account restrictions, follower reductions, content removal, or other actions initiated by third-party platforms.

Customers are responsible for assessing whether a particular service is suitable for their intended use.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights or liability for fraud, death, or personal injury caused by negligence.

12. Age Requirements

You must be at least 18 years old, or have reached the legal age required to enter into a binding purchase agreement in your jurisdiction, to place an order independently.

You are responsible for ensuring that your use of our services complies with any additional age requirements imposed by the relevant social media platform.

13. Dispute Resolution

If you experience an issue with an order, please contact our support team before pursuing further action, where practical.

You can reach us through our Contact Us page.

Please provide:

• Your order number.
• The service or package purchased.
• A clear description of the issue.
• Any relevant supporting information.

Our team will review your request and aim to provide a fair and appropriate resolution.

Nothing in this section prevents you from exercising statutory rights or using available legal or payment-provider remedies.

14. Changes to These Terms

We may update these Terms to reflect changes in our services, business operations, or legal requirements.

The most recent version will be published on our website with an updated revision date.

Material changes affecting existing contracts will be handled in accordance with applicable law.

Continued use of the website after an updated version takes effect may constitute acceptance of the revised Terms where legally permitted.

15. Governing Law

These Terms are governed by the laws of Ireland, subject to any mandatory consumer protections that apply in your country of residence.

Disputes may be brought before the competent courts of Ireland, without prejudice to any jurisdictional rights that consumers cannot legally waive.